Terms & Conditions

Welcome to the https://smartmovez.co.uk/ website terms and conditions for use.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by email, or call us on +44 7402 146114 8 am - 9 pm, 7 days a week. All calls to Customer Services will be charged at the local rate (BT users only, other network charges may vary), and both inbound and outbound calls may be recorded for quality monitoring and training purposes.

These terms and conditions will apply to all orders for Products that are being delivered within the UK. If your order is for Products that are being delivered outside of the UK, please refer to our International Terms and Conditions.


Terms & Conditions for the My Smartmovez Review Panel



1.1 The terms and conditions on this page, together with our Privacy Policy, apply to your participation in my Smartmovez Review Programme.

1.2 The promoter of this activity is Smartmovez plc (“we”, “us”, “our” or “Promoter” as applicable). You can find our company and contact details at the end of these Terms. 

1.3 Please read these Terms carefully as by entering the Programme, you will be deemed to have accepted and agreed to be bound by them.

1.4 We recommend that you print a copy of these Terms for future reference. You can contact us about the Programme or request a copy of these Terms by writing to us using the contact details at the end of these Terms.

1.5 Please note that if your entry to this Programme is successful and you are selected to receive products for evaluation and review, you will be required to carry out certain activities and comply with certain requirements and obligations set out below under paragraph 5, Product Reviewer Requirements. We will ask you to confirm that you can fulfil these requirements and obligations before dispatching any products to you. If it becomes apparent that you are unable to comply with them–whether before or after you receive any products from us-we reserve the right to disqualify you from the Programme and require you to return the products to us following these Terms.

1.6 Any comments and complaints regarding this Programme should be sent to support@ Smartmovez.co.uk


2.1 The Programme will start at the time of receiving an email from us. It will end at 11.59 pm on the 3rd day you received your invitation email. Any entries made outside this period will not be eligible for entry.

2.2 To be eligible to participate in the Programme you must:

2.2.1 be aged 21 or over (we will not accept entries from you if you are under the age of 21 even if you provide parental consent);

2.2.2 be resident in the United Kingdom;

2.2.4 be available to fulfil all the requirements set out in paragraph 5, Product Reviewer Requirements below accept delivery of the products within 7 days of us (or our supplier) sending the product to you write and submit reviews of the products you receive

2.3 Employees of the following (and members of their families or households) are not eligible to enter the Programme:

2.3.1 any company or organisation involved in or connected to the Programme;

2.3.2 any advertising agency or digital media or web services provider connected with the Programme;

2.3.3 any affiliate or group company of the companies mentioned in paragraph 9;


2.4 By entering the Programme, you promise that all information submitted by you is true, accurate, current and complete. We reserve the right to verify your eligibility to enter the Programme, during and/or after the Promotion Period.

2.5 We reserve the right to disqualify you and select an alternative Product Reviewer if we are aware or have reasonable grounds to believe that you were ineligible to enter the Programme at the time of entry.


3.1 We shall provide the Products to you, subject to availability.

3.2 All Products are subject to the manufacturer’s standard guarantee by paragraph 6.

3.3 We (or our suppliers) shall be responsible for the cost of delivery of the Products to your home

3.4 Products are non-transferable and non-negotiable and cannot be returned to Smartmovez stores for a refund, exchanged or amended and have no cash alternative. We (Smartmovez and its suppliers) reserve the right to substitute products of equal or greater value and reasonable equivalence if the Products are not available or in the event of circumstances outside of our reasonable control. Except as stated above in this paragraph 3.4, no other products shall be provided by the Promoter for review.



4.1 We (or our suppliers) will contact each of my Smartmovez Review Panel Reviewers to agree on the date of delivery for the Products to their home and confirm the agreed date in writing. If we are unable to meet the delivery date, we will contact you with a revised delivery date.

4. 2 We will deliver Products to the home address you provided to us. We will only deliver Products to your main residential address. Delivery will be completed when you have taken physical possession of the Products.

4.3 If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us.

4.4 The Products will be your responsibility from the completion of delivery.



5.1 All participants selected as my Smartmovez Review Panel Reviewers must comply with the responsibilities and other requirements in this paragraph 5 (“Product Reviewer Requirements”). 5.2 If you fulfil your responsibilities and other requirements under paragraph 5, you shall be entitled to keep the Products received in connection with the Programme. 5.3 All Products remain the property of the Promoter until they have been delivered to you.5.4 If you are selected as my Smartmovez Review Panel Reviewer, you must:

5.4.1 be an existing member of my Smartmovez

5.4.2 accept delivery of all Products at the provided address to us (or our supplier);

5.4.3 depending on the Product, you will need to ensure that your property is accessible by a 7.5-tonne delivery vehicle (similar in size to a standard refuse truck);

5.4.4 carefully read all user instructions and other documentation provided with your Products and operate those products solely following that documentation;

5.4.5 operate all received products for your domestic and private use only and between the date of installation and submission date of your reviews, make reasonably frequent use of a sufficient number of the features and functionalities of the products to write your reviews;

5.4.6 write 1 review for each of the received products within 1 week of receiving an email containing submission instructions, in each case, by our Review Submission Policy;

5.4.7 notify us as soon as you become aware that you are no longer able to comply with my Smartmovez Review Panel Reviewer Requirements; and

5.4.8 reply promptly and in full to any correspondence or communications sent to you by us relating to your selection my Smartmovez Review Panel Reviewer and/or your obligations under these Terms.

5.5 Review Submission Policy

5.5.1 All reviews submitted by my Smartmovez Review Panel Reviewers as required must comply with the requirements in this paragraph

5.5.1 (“Review Submission Policy”). Each review submitted must be: written in the English language and be between 150-300 words in length; an impartial and honest review of the relevant Product; the original work of Reviewer, must be personally written by them and shall not contain any material owned by a third party or any personal information relating to my Smartmovez Review Panel Reviewer or any other person; submitted online via the web form accessible via an email sent by us or our authorised third party supplier to the email address provided by you; complete and include the rating compliant with these Terms including our House Rules and all applicable laws and regulations. In particular, the review must begin with a clear statement that all the Products were obtained without charge by the Reviewer who has written their view in connection with his/her participation in the Programme.

5.6 You may, but are not obliged to, share experiences of using the Products by posting to social media accounts operated by you. If you do so, you must not use hashtag topics in your posts that are misleading or irrelevant or that breach our House Rules.



6.1 All Products come with a standard manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee documentation provided with the Products.

6.2 This manufacturer's guarantee is in addition to your legal rights about the Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.



7.1 We (Smartmovez and its suppliers) warrant that the Products will conform to their respective descriptions and will be free of defect for 12 months from the date of delivery.

7.2 In the unlikely event that you receive a defective or misdescribed product or a fault develops with a Product within 12 months of delivery, you should first arrange for the collection of the Product directly with the supplier, using the information received at the time of the delivery. Please email us at support@smartmovez.co.uk to report and arrange a product return, if you do not hear back from the supplier.

7.3 The warranty in paragraph 7.1 does not apply to any defect in the Products arising from:

7.3.1 fair wear and tear;

7.3.2 wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

7.3.3 if you fail to install, operate or use the Products by the applicable instructions;

7.3.4 any alteration or repair by you or by a third party who is not one of our (and our suppliers) authorised repairers.

7.4 The warranty in paragraph 7.1 is in addition to your legal rights about the Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.



8.1 All copyright and other rights, webform data and other materials you submit to us in connection with this Programme (“Submitted Materials”) are the property of the Promoter and you hereby transfer to us all such rights in all media for the whole term of protection (including any extensions or renewals to that term).

Accordingly, you hereby irrevocably and unconditionally waive any moral rights or similar rights you have in your entry. Please see also paragraph 10.1 regarding our use of your name, image and likeness (including as may be comprised in your Submitted Materials) in connection with our publicity and other promotional activities.

8.2 The reviews you submit will be processed on our behalf by our online review syndication platform provider, Bazaarvoice, Inc. and may appear on online services owned or operated by the Promoter and/or one or more third-party retailer e-stores and online platforms, together with related information submitted by you with your review e.g. your username and star ratings.

8.3 We do not guarantee to use or otherwise make available any Submitted Materials. We may also reject, edit, remove or disable access to such material for legal (e.g. material that infringes the copyright or other intellectual property or privacy rights of others, are defamatory) editorial, business or other reasons.

8.4 Your additional feedback and suggestions about the Programme and the Products which is not contained in your reviews are always gratefully received by us however, you understand that we may use these without any obligation to compensate you for them and you are, of course, under no obligation to us to provide them.



9.1 If we (or our supplier) fail to comply with our obligations to you under these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time you accept these Terms by submitting your entry to the Programme.

9.2 We only provide the Products for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

9.3 We do not in any way exclude or limit our liability under or in connection with these Terms or the Programme for:

9.3.1 death or personal injury caused by our negligence;

9.3.2 fraud or fraudulent misrepresentation;

9.3.3 any breach of the terms implied by section 10 of the Sale of Goods Act 1979 (title and quiet possession);

9.3.4 any breach of the terms implied by section 11 to 13 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples);

9.3.5 defective products under the Consumer Protection Act 1987;

9.3.6 any other liability that cannot be limited or excluded under applicable law.

9.4 We are not responsible for any interruption or disruption to or technical malfunctions of any telephone network or lines, electronic devices, systems, servers, providers, websites (including the availability of the Bazaarvoice websites) or computer equipment or software, failure of any email or entry to be received due to technical failures or traffic congestion on the internet, on telephone lines or at any website, or any combination of these, including any injury or damage to your or any other person’s device related to or resulting from participation or downloading any materials in the Programme.

9.5 We do not accept any responsibility for any material in your entries that is defamatory, which infringes the intellectual property rights of any third party or that is otherwise unlawful. 




10.1 We reserve the right to use and feature your Username, for publicity purposes and/or in connection with any of our advertising, promotional or marketing activities as stated in our Ratings and Reviews Terms and Conditions.

10.2 Smartmovez knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly.

When you enter this Programme, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, time working in the Partnership, membership number and product selections. All the information that we collect will be subject to our Privacy Policy which governs our collection, use of information and purpose for which we use that data. Please, see our Privacy Policy for further details. You understand that by entering the Programme Smartmovez will collect and use your details as described in the Privacy Policy, which includes sharing it with our suppliers assisting with the conduct of the Programme, fulfilment of the prizes and the promotional activities mentioned in paragraph 10.1.



11.1 Our decision is final and no correspondence on any matter concerning the Programme will be entered into.

11.2 If any part of these Terms is found to be unenforceable as a matter of law, all other parts of these Terms will not be affected and shall remain in force. For the avoidance of doubt, should these Terms or any part of them be deemed void or voidable, this shall not affect the validity of any transfer of rights provided under these Terms.

11.3 We intend to rely on these written Terms and any document expressly referred to in them to the subject matter of any contract between us. We and you will be legally bound by these Terms.

11.4 In these Terms, words that appear after the expression ‘include’, ‘including’, ‘other’, ‘for example, ‘such as’ or ‘in particular (or any similar expression) will not limit the meaning of the words appearing before such expression. 

11.5 You may not assign, sub-license or otherwise transfer any of your rights under these Terms.

11.6 If you breach these Terms and we choose to ignore your breach, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms again.

11.7 These Terms do not create any right enforceable by any person who is not a party to them.



12.1 We may modify, suspend or terminate the Programme, extend its closing date or time or make any other changes to the Programme or Terms only in the event of circumstances arising that are outside of our reasonable control.

12.2 Where reasonably possible, we will notify you of such changes in advance or at the time we make such changes by posting amended Terms on this page



13.1 If we are prevented or delayed from complying with our obligations under these Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events or circumstances beyond our reasonable control (including fire, flood and other acts of God, strikes, trade disputes, lockouts, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war) our inability or delay in performing our obligations will not be deemed to be in breach of these Terms.



14.1 The Programme and these Terms are governed by English law and any disputes are subject to the exclusive jurisdiction of the courts of England.

14.2 We make no representation that materials relating to the Programme are appropriate or available for use at other locations. Access to those materials from territories where their contents are illegal is strictly prohibited. If you access the Programme from outside of the United Kingdom, you are responsible for compliance with all local laws.